Malta - Third Best Diving Destination in
the World!
N E W S & E V E N
T S
Special Offer Extended to
End May 2011
►Air Malta is waiving the
applicable Sports Baggage
Fee on Diving Equipment.
During this offer, there is
no need to purchase any
Sports Baggage Voucher for
Diving Equipment. Simply
show up at the airport and
Air Malta will carry your
diving equipment for free.
Offer valid up till end of
May 2011.
Official Email from Airmalta
The waiver of diving
equipment for February &
March previously
communicated, has now been
extended. The waiver is now
valid for travel until 31st
May 2011. This means that
all travel must be completed
by this date and any
returning passengers after
31st May 2011 would need to
pay for the carriage of
diving equipment.
Carriage of diving equipment
falling under this waiver is
limited to 1 piece person.
We would remind you that in
compliance with UK health
and safety regulations any 1
piece should not exceed
32kgs. Diving equipment is
to be packed separately and
the bag must not contain any
other items except diving
equipment.
Current charges are €20.00
per piece per sector if
pre-paid online or €30.00
per piece per sector for
diving equipment if paid at
the airport.
Please do not hesitate to
contact the Air Malta sales
team for any further
information.
Best regards,
Air Malta
UK Sales Team
►Air Malta Sports Baggage
voucher price has increased
to €20 (instead of
€15) for 32 kilos.
See info taken off Air
Malta's Sporting Luggage
page. Please read
email below dated 20th
August to make sure whether
you need to purchase the
voucher. Click here
for:
Web Link...
Air Malta gives you the
flexibility to purchase
Sports Baggage vouchers to
cover the carriage of your
sports equipment at only €
20 per piece per flight.
Booking can be made up to 24
hours prior departure by
using the booking form
below.
The Sports equipment items
that fall under this
category are:
Diving equipment
Golf Clubs
Bicycles
Skiing Equipment
Water skis
Firearms
Bowling - maximum four
balls plus shoes
Hockey Equipment
Croquet Clubs
Fencing
Archery
Fencing and Archery
equipment must be stored in
a hard container to avoid
damage and must be
checked-in, not carried as
hand-luggage.
Don't forget to print your
Sports Baggage Voucher and
to present it at check-in,
as passengers with no
voucher will be charged € 30
per piece per flight. Any
other sports equipment not
listed will be charged at
the normal excess baggage
rate.
Terms and
Conditions:
Each voucher is
valid for every
piece of sports
equipment.
Sports equipment
is to be packed
separately.
Excess baggage
voucher is to be
presented during
check-in.
Each voucher is
valid for a one
way trip basis.
Maximum weight
per bag must not
exceed 32 Kilos.
Fee is
non-refundable,
non-transferable.
Vouchers may be
purchased up to
24 hours prior
departure
►Air
Malta Sporting Allowance
Last Update dated 20th
August 2010
Correspondence between Mr.
Duncan Perry and Air Malta
Customer Care: Email listed
below but can also be
downloaded from this link
(download email)
this can be sent to your
clients that are planning to
come to Malta.
Subject: Air Malta - LETTER
OF COMPLAINT / sports
equipment REF:ICCHO007932
Date: Fri, 20 Aug 2010
11:38:26 +0200
From:
customercare.airmalta@airmalta.com
To:
Duncan Perry
Ref: ICCH010682
Dear Mr Perry
First and foremost I would
like to apologise for the
delay in getting back to
you. This is attributable
to the fact that we had to
review our sports equipment
policy.
In this regard, Air Malta
has now agreed to treat
diving equipment in a
slightly different manner
than the other sports
equipment and will limit the
charge solely on diving
equipment which is packed
separately and declared as
sports baggage at check-in.
Diving equipment packed in
the checked-in luggage, if
this does not exceed the
threshold (20kgs for
passengers travelling in
Economy Class and 30kgs for
passengers travelling in
Club Class), will be
considered as part of the
baggage allowance and will
not be charged the sports
equipment fee.
Nevertheless, this does not
give passengers the right to
pack in the checked-in
luggage any dangerous items
such as harpoons.
Again, whilst renewing our
apologies for any
inconvenience caused, we
look forward to being of
service to you in the near
future. Yours sincerely
Stefania - Customer Care
Representative
Air Malta plc
Customer Care
►
Friday 14th May 2010 - Air
Malta Sporting Allowance
Update
Over the last couple of
years we have had a lot of
members complain to us about
luggage allowance on
AirMalta flights, basically
what was happening was that
people were still being
charged a €15 (each way)
sporting allowance
supplement even if they were
within their 20k limit but
carrying diving equipment.
Through much correspondents
between Air Malta and a
regular visitor to Gozo it
seems that this problem has
been sorted!
Following the correspondents
I would recommend telling
your visiting divers that if
they can fit in all their
diving equipment and any
other belongings into a bag
which does not weigh over
20k they will not need to
pay the ‘extra sporting
allowance’." However
since the rules stipulate
that no valuables are to be
placed in checked in luggage
make sure that you insure
the contents of your
luggage's since Air Malta is
not responsible for any
damages.” Please remember
that valuables can be placed
in hand luggage, note max
8kilos and must not exceed
18x45x50cm in size."
For those people needing
extra weight allowance/bag
please advise your divers to
check out
http://www.airmalta.com/page_x.aspx?l=1&p=1672
which gives details on the
€15 for 30k sporting
allowance.
Marjolein Thrower received
an email from Air Malta
confirming the Luggage
Allowance
(download email).
It is advisable to tell
divers to have a copy of
this email while checking in
at the airport just in case
the details have not been
passed onto the check-in
staff.
